We are in the business of service first, food second. Zesty thrives because our customers are treated liked treasured guests. They are special the moment they walk into out restaurant. We know most of their names. We greet them with wide eye contact, generous smiles, and treat each one like family. We are open because of them. They are doing us a favour when the visit us. We never leave anyone happy. A satisfied customers is not good enough. We need happy customers that leave with an enhanced doze of extra happiness than when they walked in. We have 100% satisfaction guarantee promise. Only candidates with these beliefs in their DNA success with Zesty.

Successful Zesty managers are extremely self-disciplined. This means they follow our systems. They don’t improvise. The use scales to measure not their eyes. The have a set process for managing operations, customers and they continuously look for ways to improve. They take their job seriously. They know that there is no room for mediocrity,  corner cutting, or letting off their guards in upholding the best guidelines, policies and procedures. They treasure time. They always arrive and open on time. They don’t procrastinate or delay any task. The stick with schedule for managing all operations. 

Franchise Manager/Operator are effective. Their main focus is on results. They ensure that everyone’s job is clear. They check that the person responsible for the job delivers on their commitment. They also pay close attention to service excellence. That means quality is high and remains high. That’s the quality of service, quality of food, quality of store cleanliness, quality of how the team serves and how presents themselves to our guests. Effective manager most of all continuously pay attention and deliver on the bottom line. They do that by constantly reviewing COGS and comparing that with sales. They eliminate all types of waste of time and product. They constantly check to see if customers are happy, and they review and respond to customer feedback and reviews.